Team Leader - Call centre

Operational Oversight: Manage daily call center activities to maintain high levels of customer satisfaction. Team Leadership: Lead, mentor, and coach the customer support team to foster professional growth. Performance Monitoring: Track team metrics and implement strategies for continuous performance improvement. Issue Resolution: Handle complex customer inquiries and manage escalations with a solution-oriented approach. Process Optimization: Refine and optimize workflows to enhance overall service delivery and efficiency. Quality Assurance: Ensure all customer service standards are consistently met or exceeded.

Experience: Proven leadership experience in managing call center teams (preferred). Expertise: Strong background in Customer Service Management and high-end Customer Support. Communication: Excellent verbal and written communication skills to represent a luxury brand effectively. Soft Skills: Advanced problem-solving, conflict resolution, and team-mentoring capabilities. Education: Bachelor’s degree or equivalent experience in Business, Communication, or a related field. Core Competencies: Proficiency in customer satisfaction strategies and performance-tracking tools.

Brand Prestige: Opportunity to work with Denza, a premier luxury EV brand by BYD. Career Growth: Lead a specialized team in a high-growth, innovative automotive sector. Professional Environment: Work on-site at a state-of-the-art showroom facility in Sitra. Leadership Impact: Direct influence over service standards and team development strategies.