Front Desk Supevisor

Supervise front desk staff and manage shift schedules Ensure residents and visitors are greeted and assisted in a professional manner Monitor visitor access and maintain security procedures Handle resident inquiries, requests, and complaints promptly Coordinate with maintenance and housekeeping teams for service requests Maintain records of visitors, deliveries, and resident communications Ensure proper handling of keys, access cards, and parking permits Prepare daily reports and update management on operational matters Train new front desk team members Ensure the reception area is clean, organized, and presentable at all times

Diploma or relevant qualification preferred Previous experience in residential property, hospitality, or customer service Good communication and interpersonal skills Basic computer knowledge Ability to handle situations calmly and professionally Willingness to work shifts, including weekends and holidays