Customer Care Officer

Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries. Proactively handle complaints at the earliest. Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set. Answer inbound Emails as well as assist customers who have specific inquiries Build customer’s interest in the services and products offered by the company Provide personalized customer service of the highest level Update the existing database with changes and the status of each existing/prospective customer/member Document details of all conversation and actions taken. Correspond with Care Centre Management and keep an open channel of communication. Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work. Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution. Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.

Bachelors Degree ; Medical background (Medical, Paramedical) 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus. Physically fit to carry out duties. Legally permitted to work in the country of operations. Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills. Excellent customer service and support skills. Excellent Arabic & English language skills