Customer Service Representative
Braxtone Group
Sector: Customer Service
Manama, Capital Governorate, Bahrain
Full-time
Junior
Key Responsibilities
Answer all calls within 2 rings
Cordial and positive tone of voice in all calls
Focus on needs of the customer and provide for their queries and requests
Sell, up-sell and cross-sell different products and services to the customer
Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
Data entry
Filing and documentation management
Updating information and ensuring accuracy of data records
Requirements
Minimum of high school certification
Diploma and some form of work experience is preferred
Strong communication skills
Good selling skills
Positive energy and teamwork ethos
Excellent written and oral communication skills.
Strong English language
Good understanding of the services
Be highly computer literate, particularly in Microsoft Office Products.
Targets
Benefits
Key performance indicators and targets to be agreed.
Commission or incentives
Commissions Or Incentives To Be Agreed. Important Notes
Commission is only payable if all KPI targets are achieved.
Typical Working Conditions
Normal Working Hours40 hours a week
Working Timing is rotating shift.
Work may require occasional weekend and/or evening work